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SAFETY & PERFORMANCE Total Respect Management (TR3M): A Novel Approach to Achieve Safety and Performance Proactively in Any Organisation

Author: Peter Blokland (Safety and Security Science, TUDelft, the Netherlands) and Genserik Reniers (Safety and Security Science, TUDelft, the Netherlands; ARGoSS, University of Antwerp, Belgium; CEDON, KULeuven, Belgium)

Series: Business Issues, Competition and Entrepreneurship

Publication Date: 2017

Book Description:
This book is not about performance. It is also not about safety. It is about both performance and safety, and how these two are unavoidably linked, in all circumstances whether they like it or not. It is the combination of tireless attention for and performance and safety that delivers sustainable profits in any organisational context. To this end, the authors elaborate and describe an approach that can be used exactly for dealing with performance and safety in one go, and asking the right questions at the right time to the right people. The idea is to align the different teams and levels within the organisation through shaping the right mental models, dialogue, and respect. Leadership and management practices are indispensable in this regard, and the book therefore explains their roles and tasks as well. Applying the concepts, approaches, models, practices and recommendations given and expounded in the book leads to excellent sustainable results as well as the long-term viability of any organisation. This book includes chapters on mental models, measuring unsafe situations/activities, risk management, dialogue skills, leadership models, change management, and organisational alignment. The approach that is explained herein is called Total Respect Management and can be considered as a user-friendly way to achieve safety (Safety-I) and performance (Safety-II) proactively in any organisational context.

Binding: Hardcover
Binding: e-Book

ISBN: 978-1-63485-845-8
ISBN: 978-1-53610-866-8

Price: $195.00
Price: $195.00


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Mastering Business Letter Writing Skills: A Practical Approach

Author: Nana Yaw Oppong (Senior Lecturer, University of Cape Coast, Ghana)

Series: Business Issues, Competition and Entrepreneurship

Publication Date: 2017

Book Description:
Writing business letters is one of the few most frequently performed administrative (managerial) duties at our workplaces, as almost every business activity involves letter writings and/or memos. This makes it an important administrative task. Yet, in many English speaking countries, there is not much emphasis on this important subject in business studies curricula.

The book is divided into seven sections. Section One considers stationery: the types and sizes of the paper and other stationery items needed to produce various business documents with special emphasis on business letters. This section also considers the appropriate methods of storage, preservation and issues of stationery items. Section Two tackles parts of a letter: the rules regarding their formation and appropriate positioning on paper, while Section Three deals with some writing rules that need to be observed to create professional and effective letters (and other business documents). Section Four takes readers through the formation of the letter, or what goes into the letter to render it effective. It also includes some letter writing habits to avoid. Section Five covers how letters are written with the help of others (subordinates), and considers manuscript writing and dictation management. Sections Six and Seven consider some specimen letters: Section Six deals with specimen letters in the areas of enquiries; orders; complaints; accounts; shipping and forwarding; packaging; and banking. Section Seven considers personnel letters (forming a bulk of the letters), covering job inquiries; advertising jobs; applications; seeking and providing references; making job offers; probation and confirmation; transfers and promotions; grievance and discipline; redundancy management; meetings; separation; request for assistance; reservation and appointment. This section also focuses on some social letters including hospitality, condolences, apology, congratulations, gratitude, and get-well messages. Together, there are 174 specimen letters. The letters come with comments on formation, content, layout, and pitfalls to avoid. The aim of providing the sample letters is for readers to receive some guidance to suit their own purposes, or to use the sample letters as guides to write their own letters.

Binding: Hardcover
Binding: e-Book

ISBN: 978-1-53610-047-1
ISBN: 978-1-53610-350-2

Price: $195.00
Price: $195.00


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Mastering Workplace Disciplinary Interviewing: A Complete Guide

Author: Nana Yaw Oppong (University of Cape Coast, Ghana)

Series: Business Issues, Competition and Entrepreneurship

Publication Date: 2017

Book Description:
It is very common to hear that human resources is the most valuable asset of an organization. This means employees are indispensable workplace components of resources for achieving organizational success. However, the same resources can become a very expensive form of inventory to keep; expensive because they become counter-productive due to their undesirable behaviours, which could reflect job performance, absenteeism, or most significantly, misconduct. Disciplinary policy and procedures are therefore necessary tools to deal with employees who may act contrary to the behavioural (and performance) expectations of the organization and, therefore, attempt to derail the objectives of the organization.

The book comes in handy for all those who perform human resource management. It is a companion to boost the confidence in handling not only the interview, but also to recommend the appropriate actions and effectively prepare related documents. The book is divided into eight parts, each part dealing with a unique aspect of the disciplinary process. Part One introduces the book and outlines the need for the book to help deal with conflicts that may arise as part of the employee-employer working relationship. Part Two outlines and explains the grounds for discipline, emphasizing three main areas: incapacity or under-performance, misconduct, and absence. Part Three opens with the main object of the book – the disciplinary interview – and considers the preparation stage (discussing the various steps and requirements), while Part Four advances the process further – how the disciplinary interview is conducted on the day of the hearing. Part Five looks at the possible actions (corrective measures or punishments) that could be taken based on the disciplinary panel/committee’s findings, with Part Six focusing on the “after the interview” period by communicating the decision (in writing) to the employee. Part Seven provides important guidelines for handling redundancies and pronouncing actions that will not degenerate into court claims. Part Eight concludes the book by providing important sources of advice for both employers and employees on industrial relations, especially with regard to disputes and perceived unfair and/or wrongful dismissals. Fourteen appendices provide documents relating to the various aspects of the subject to offer hassle-free production of each document.

Binding: Hardcover
Binding: e-Book

ISBN: 978-1-53610-592-6
ISBN: 978-1-53611-049-4

Price: $95.00
Price: $95.00


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Mass Customisation in Sports: An Insight into the Sneaker Market

Authors: Verónica Baena (Universidad Europea de Madrid, Madrid, Spain) and Katharina Winkelhues (SportsTotal Cologne, Germany)

Series: Marketing and Operations Management Research

Publication Date: 2017

Book Description:
This book deals with the topic of mass customisation in sports and focuses on the sneaker market. In this context, this well known marketing tool is examined from the consumer‘s point of view. Moreover, a short consideration from the producer‘s point of view has been implemented.

The main subject areas are the willingness to pay by consumers and the consumer‘s confusion as well as the topic brand loyalty in combination with mass customisation in the sneaker market. For this reason, the literature on individualisation and mass customisation is firstly analyzed to subsequently discuss the market for mass customised sneakers. Later, a total of 23 research hypotheses are proposed and empirically tested. To achieve this goal, an online-based quantitative research study including 254 questionnaires was conducted. On top of this, a comparison between the consumer´s and producer´s point of view has been addressed.

Results reveal that creating individuality is an important intention for consumers to purchase customised sneakers. This is also positively associated with a higher willingness to pay. Regarding consumer confusion, the present work clearly points out that consumers prefer transparent and clean interactions. From a brand loyalty standpoint, this study confirms that the effect on the brand loyalty from mass customisation does not depend on the existing brand loyalty.
Beyond this research contribution, an interesting view concerning the practical application of these findings is also offered. Specifically, what needs to be done to improve the attractiveness of mass-customised sneakers? How can manufacturers increase the willingness to pay? What is crucial in strengthening brand loyalty through mass customisation?

Binding: Hardcover
Binding: e-Book

ISBN: 978-1-53612-384-5
ISBN: 978-1-53612-386-9

Price: $160.00
Price: $160.00


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Financial Econometrics: An Example-Based Handbook

Authors: Anokye Mohammed Adam and Peterson Owusu Junior (University of Cape Coast, Cape Coast, Ghana)

Series: Economic Issues, Problems and Perspectives

Publication Date: 2017

Book Description:
Financial modelling – and for that matter, quantitative finance – is a very crucial area of study for the decision makers to make informed and robust choices in matters of interest to the growth and survival of their organisations. Thus, the skills and knowledge (at least, in this book) must be possessed by every finance professional; risk analysts, quantitative analysts, asset and portfolio managers, compliance officers, Forex and Contract for Difference (CFD) traders, etc. Econometric and statistical models employed in financial modelling are too many to be captured under this course. The econometric models captured in this book are for the purposes of fostering understanding, appreciation, and the reality of the mathematics beneath the topics in econometrics. Broadly speaking, this book covers the various facets of regression models in this important field. Diagnostics on the linear regression model, Logit and Probit (Categorical Dependent Variable Models), Stationary and Non-Stationary Time Series, Cointegration and Error Correction Models (ECM), Autoregressive Distributed Lag (ARDL) Models, forecasting with ARIMA and Vector Autoregression (VAR) models, Panel Data Regression Models, and finally Asset Price/Return Volatility: ARCH and GARCH Models are illustrated for easy comprehension.

Binding: Hardcover
Binding: e-Book

ISBN: 978-1-53612-331-9
ISBN: 978-1-53612-378-4

Price: $160.00
Price: $160.00


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The Challenges and Issues of Tourism Development in China

Authors: Jian Ming Luo, Ka Yin Chau and Hua Wen Shen (City University of Macau, Macau, China)

Series: Hospitality, Tourism and Marketing Studies

Publication Date: 2017

Book Description:
The tourism and hospitality industry in China witnessed a dramatic increase from 1978 to 2015. The Chinese tourism industry has since become an important component of China’s economy. The economic benefits of tourism were easily identified and justified when many developing countries started to embrace tourism as an option for development. However, tourism development is influenced by many factors such as regulation policy, labor/education level, urban structure and technological applications. Those factors are challenges in the world’s largest and fastest growing industry. This book makes a systematic analysis of the challenges and issues in tourism development in China. Particularly, this issue seldom appeared in tourism and hospitality literature. Therefore, this book enhances tourism literature by testing tourist-related issues in the 21st century. Furthermore, the government and/or practitioners can improve the management of the tourism sector using this book.

This book is divided into two main parts. The first part consists of five chapters. The first chapter is an introduction to domestic tourism development in China. The second chapter is about outbound tourism development in China. The third chapter concerns the change of tourism policies. The fourth chapter is about the relationship between urbanization and tourism development in China. The fifth chapter discusses the social impacts of tourism development.

The second part consists of two cases. The first case delves into the impact of urbanization on regional hotel development. The second case discusses the application of media strategies to improve China’s destination image. The case study will provide a practical perspective on tourism development as well as the recent changes and the impacts of tourism development on society.

Binding: Softcover
Binding: e-Book

ISBN: 978-1-53612-217-6
ISBN: 978-1-53612-224-4

Price: $95.00
Price: $95.00


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Design and Construction of an Integral Model for Investigative Management in the University GEINVE Project v2.0

Authors: Nancy Edith Ochoa Guevara (ECCI University, Bogotá, Colombia), Ingrid Mercedes Cruz Bernal (Biomedical Program, ECCI University, Colombia) and Javier A. Ríos Suarez (University Corporation Minuto de Dios, Colombia)

Series: Management Science - Theory and Applications

Publication Date: 2017

Book Description:
This book presents the organizational maturity of research management at a university in the city of Bogotá, Colombia, through some of the components of the CP3Mv5, CMMI and PMBOKv5 models of the Project Management Institute (PMI). With the participation of management, administrators (managers of processes), teachers and students of the university utilize the maturity box organized via the evaluation instruments (questionnaires) applied to these estates with their respective knowledge base across the DOFA matrix. In addition, some of the university's own practices were created to support the good practices already presented in the PMBOK guide. The results obtained are a part of the progress concerning the first stage of the GEINVE v2.0 project, which is aimed at achieving the design and construction of a comprehensive model for investigative management at the Colombian university. In this first stage, the theme is presented in four chapters from the authors’ research focus on the epistemology of the project, its methodology, results and final discussions. In the last chapter, the authors make some recommendations for an improvement plan directed towards the university and focused on the mission units to the strategic units of the university. In the end, the conclusions and bibliographical references are presented, which support some positions of authors and studies taken as a basis for the development of the project.

Binding: Softcover
Binding: e-Book

ISBN: 978-1-53612-167-4
ISBN: 978-1-53612-181-0

Price: $82.00
Price: $82.00


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Reconstruction of the Tradition: Tourism and Authentication of Heritage in China

Authors: Xiaoyan Su and Fan Hong (Luoyang Normal University, Luoyang, China,)

Series: Countries and Cultures of the World
Hospitality, Tourism and Marketing Studies

Publication Date: 2017

Book Description:
This book explores the interaction between heritage authorization and tourism development in China, and shows how this interaction influences the social relations between external agents and local actors in two World Heritage sites: the Shaolin Scenic Area and Ancient City of Pingyao. Various theories including Anthony Giddens’ theories on modernity, time-space distanciation, disembedding, and reflexivity are applied and critiqued in the context of the case studies. It uncovers that the reconstruction of tradition at both case sites is the emergence of elements of a commercialized, theme-park environment. This situation problematizes the notion of authenticity, which is claimed in authorized concepts of heritage. Furthermore, it shows contemporary reconstruction of tradition and demonstrates current transformative processes, in which external agents with heritage authority have an advantage over local residents in tourism zones who are financially, spatially, and culturally disempowered.

Binding: Hardcover
Binding: e-Book

ISBN: 978-1-53612-108-7
ISBN: 978-1-53612-141-4

Price: $195.00
Price: $195.00


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Hedging, Corporate Governance and Firm Value: Empirical Evidence on Risk Management from an Emerging Market

Authors: Sardar M. N. Islam, Ph.D. and Baharuddin M. Hussin (Victoria Institute of Strategic Economic Studies, Faculty of Business and Law, Victoria University, Australia)

Series: Business Issues, Competition and Entrepreneurship

Publication Date: 2017

Book Description:
Corporate risk management policy is essential during a period of volatile commodity prices and exchange rates in managing the risk exposure and its consequent impact on cash flow, profitability and firm value. Debates on whether hedging with derivatives practically enhances firm value through market imperfections, however, are still on-going. Hitherto, conflicting and mixed empirical evidence supported the debates in financial risk management theories. Taking into account that the contradictions among the existing literature could possibly be caused by the problem of endogeneity among variables and firm heterogeneity or fixed effects due to differences in corporate governance, this book explores the interrelationship between commodity risk exposure, hedging, corporate governance and firm value in an emerging market, using Malaysia as a case study. It provides the major findings in this area and the conclusions for strategies and insights for further generalisation in wider capital markets from the perspective of an emerging market of the Asia-Pacific region.

Three main econometrics models are applied in this book. The first model estimates the commodity risk exposure of non-financial companies in the Malaysian stock exchange as a case study, and its implications for corporate hedging policy, by examining two sets of commodities; namely crude oil and palm oil. The commodity risk exposures were estimated by employing the augmented ordinary least squares (OLS) market model. Probit and tobit models were applied to assess the effect of risk exposure on corporate risk management policy. The results conclude that commodity risk exposure significantly affects the hedging policy of Malaysian firms. The second set of models examined the impact of hedging on firm value, using 420 firm-year observations (2004 to 2009). The results strongly support the positive effect of hedging on firm value. Both univariate and multivariate analysis support the hypothesis that a company’s decisions to hedge – as well as the extent of its hedging – lead to higher firm value. The results remain robust by comparing pooled-OLS regressions, fixed-effects panel analysis, two-stage least squares and generalised methods of moments (GMM). The third model investigates the effect of corporate governance on hedging using probit and tobit regressions.

This book presents major empirical findings for the relationship between risk management, corporate governance and firm value, and their general implications for capital markets. The empirical and general findings discussed in this book strongly support managerial risk aversion theory, which posits that firms with a higher proportion of directors’ shareholdings are likely to hedge more. The findings also revealed that firm size is positively related to hedging, that geographically diversified firms are more likely to hedge and have higher hedging activity, and that firms with higher cash holdings and lower dividend pay-outs are less likely to hedge. As a conclusion for policy implication, the findings emphasise the need for greater transparency and disclosure of commodity price risks and hedging policy in corporate financial statements in an emerging market.

Binding: Hardcover
Binding: e-Book

ISBN: 978-1-53611-985-5
ISBN: 978-1-53612-008-0

Price: $160.00
Price: $160.00


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Social Marketing: Global Perspectives, Strategies and Effects on Consumer Behavior

Editor: W. Douglas Evans, Ph.D. (Professor of Prevention and Community Health & Global Health, The George Washington University, Milken Institute School of Public Health, Washington, DC, USA)

Series: Marketing and Operations Management Research

Publication Date: 2017

Book Description:
This book aims to capture the current state of social marketing theory, research, and practice across different subject matters and global settings. The main objectives are to synthesize recent developments in theory and research methods, especially those brought about by information technology. It is also one of the goals of the authors' to illustrate those developments through a series of case studies.

Binding: Softcover
Binding: e-Book

ISBN: 978-1-63485-780-2
ISBN: 978-1-63482-624-2

Price: $89.00
Price: $89.00


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Business Models: Strategies, Impacts and Challenges

Editor: Adam Jabłoński (Associate Professor, The Department of Management, the University of Dąbrowa Górnicza, Poland)

Series: Business Issues, Competition and Entrepreneurship
Management Science - Theory and Applications

Publication Date: 2017

Book Description:
The dynamics of market changes determine new perspectives both in the theory and practice of management science. The mechanisms of doing business aimed at achieving a high level of company performance are changing. This requires adequate instruments based on the solid pillars of strategic management. Undoubtedly, the key ontological beings which determine the success of an organization are effective and efficient business models, strategies and business processes. A kind of strategic hybrid emerges that shapes the principles of doing business subject to pressure, constraints and emerging opportunities. In this approach, companies implement strategies for growth and development not only to survive, but also to achieve a strong and competitive advantage. Value creation is another area of developing management science and practices, defining key factors underlying the conceptualization and operationalization of business models, strategies and business processes. The above mentioned concepts are nowadays widely discussed, creating a new dimension of strategic management.

This monograph consists of chapters focused on both theoretical and practical conditions of modern companies, specifically focused on building effective and efficient business models and strategies. This monograph primarily refers to new research perspectives which determine the new challenges of strategic management. The aim of the monograph is to present views and approaches to strategic management determined by the development and growth of companies through building their business models and strategies.

The issues addressed in this book are:

-determining key trends in the theory and practice of management science
-defining key ontological beings and their use in the dynamic management of modern companies
-presenting the new dimensions of strategic management as seen through the eyes of the international authors of individual chapters
-the possibility of applying solutions to problems addressed in this monograph

The editor and authors hope that the presented combination of theory and practice will satisfy the needs of readers, in particular managers of modern companies, business consultants and researchers.

Binding: Hardcover
Binding: e-Book

ISBN: 978-1-53610-425-7
ISBN: 978-1-53610-446-2

Price: $230.00
Price: $230.00


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Mutual Funds: Performance, Types and Impacts on Stock Returns

Editor: Donald Edwards

Series: Financial Institutions and Services

Publication Date: 2017

Book Description:
The authors of this book provide and discuss new research on performance measurements, types, and impacts on stock returns of mutual funds. Chapter One reviews the theoretical and empirical literature relating to mutual fund performance, screening, and fund flows. Chapter Two examines performance of Thai equity mutual funds over 5-year time periods of investment. Chapter Three provides mutual fund prediction models using artificial neural networks and genetic programming.

Binding: Softcover
Binding: e-Book

ISBN: 978-1-53610-633-6
ISBN: 978-1-53610-659-6

Price: $82.00
Price: $82.00


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Advances in Business and Management. Volume 11

Editor: William D. Nelson

Series: Advances in Business and Management

Publication Date: 2017

Book Description:
The authors of this book examine the latest research in business and management. Chapter One demonstrates how Business Process Management Notation (BPMN) interacts with the social constructs and dynamics of Virtual Communities (VCs). Chapter Two examines the moderating role of individual consumer culture on the relationship between web design, visual appearance, social networking services, consumer behaviour, privacy, security, emotions, interpersonal trust (iTrust), cognitive and affect-based trust concerning online purchasing intentions. Chapter Three uses results from a 2015 National Public Radio/Robert Wood Johnson Foundation/Harvard T.H. Chan School of Public Health survey of 8038 US adults nationwide and in seven selected states to illuminate the self-reported experiences of health care consumers. Chapter Four discusses implications for tracking the behavioral health workforce in rural communities. Chapter Five presents a case for integrating social marketing practices and business principles into dissemination projects. Chapter Six identifies the extent to which non-manufacturing overhead costs are included in product costs used in decision making; the influences on their inclusion or exclusion; and the methods used to include them. Chapter Seven describes market culture and places of marketing in Senegal. Chapter Eight discusses the marketing mix of agri-food products tailored to the African context and offers guidance to industrial companies, retailers as well as local small and medium enterprises (SMEs).

Binding: Hardcover
Binding: e-Book

ISBN: 978-1-53610-738-8
ISBN: 978-1-53610-739-5

Price: $250.00
Price: $250.00


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Service Quality (SQ): Perspectives, Management and Improvement Strategies

Editor: Arthur Collins

Series: Business Issues, Competition and Entrepreneurship

Publication Date: 2017

Book Description:
Globally, since the turn of the century, economic conditions have been very challenging, turning the market place into a highly competitive, cut throat environment. Service excellence has therefore become non-negotiable and service providers have no option other than to ensure that their service offering, which is translated in terms of various elements of customer service, is excellent and exceptionally creative to encourage customers' return intentions. This book discusses different perspectives of service quality as well as management and ways to improve SQ.

Binding: Softcover
Binding: e-Book

ISBN: 978-1-53610-762-3
ISBN: 978-1-53610-790-6

Price: $82.00
Price: $82.00


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Monetary Policy: Perspectives, Strategies and Challenges

Editor: Harriet Ward

Series: Monetary, Fiscal and Trade Policies

Publication Date: 2017

Book Description:
Chapter One discusses the role of central banks in our economies, with more emphasis on the U.S. Federal Agency, and their monetary policy to stabilize the economy (correct the business cycle) and satisfy their ultimate objectives: price stability, growth, employment, long-term interest rates, and current account balances. Chapter Two investigates the impact of shocks of Monetary Policy Actions on the real economy and the stock market performance. Chapter Three focuses on analyzing monetary policy under high level of eurosation in Serbia.

Binding: Hardcover
Binding: e-Book

ISBN: 978-1-53610-829-3
ISBN: 978-1-53610-845-3

Price: $160.00
Price: $160.00


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Financial Management: Methods, Outcomes and Challenges

Editor: Emily Ramirez

Series: Financial Institutions and Services

Publication Date: 2017

Book Description:
Financial knowledge is crucial to helping individuals make better financial decisions as well as the financial markets to function well. What is neglected in these popular analyses is that the observed USD metrics are also impacted by changes in exchange rates. Thus, this book examines the extent to which exchange rate changes have potentially impacted perceptions of the rate of change in the global financial influence of the United States and Europe. Event study methodology has been extensively used in the finance literature to capture how stock markets react to certain information events such as mergers and acquisitions, financial crises, terrorist activities, changes to financial and environmental regulations, natural catastrophes, and many other events. Also, exchange Traded Funds (ETFs) have become one of the most innovative and popular financial instruments, with their diversification benefits at the core of their success. Nonetheless, the inherent link between ETFs and their underlying securities has cast doubts on their usage. Most people approach their later years without financial preparation. This book will look at a study which was carried out to determine older people financial distress, financial management behavior and financial satisfaction on their satisfaction with life.

Binding: Hardcover
Binding: e-Book

ISBN: 978-1-53611-827-8
ISBN: 978-1-53611-833-9

Price: $95.00
Price: $95.00


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Banking: Services, Opportunities and Risks

Editor: Kazik Jerzy

Series: Banks and Banking Developments

Publication Date: 2017

Book Description:
In Banking: Services, Opportunities and Risks, the authors begin by presenting findings of a Delphi study used over two sequential phases to supplement the expert opinion about the future of mobile banking. The authors maintain that mobile banking will negatively impact upon customer usage of other channels, especially the bank branch, although, despite branch rationalization, they are predicted to remain in some form. The study concludes that the future of mobile banking is more technology-driven rather than demand-led. In the second chapter, Islamic social banking, its quadruple bottom-line principles, social outcomes, responsiveness, and the possible paths to establishment are considered. The third chapter supplements this by exploring the possibility of Libyan banks participating in Islamic methods of finance through Islamic banking products and services. A questionnaire was administered to 134 bank directors and senior bank managers to collect information on their vocational profiles and their attitudes towards Islamic methods of finance. Afterwards, descriptive statistics were used to identify the main characteristics of the sample and the potential use of Islamic methods of finance. The improvement of marketing conceptions is discussed in the fourth chapter, focusing on economic perspective, specifically the pursuit of efficient marketing management so the banking institution can achieve stable position in the market. In the fifth chapter, a study is presented wherein press releases from two different levels of organisations (local and international) are examined in an effort to interpret patterns in the use of proper nouns and pronouns. The risk management practices employed in Islamic banks in the sixth chapter are evaluated, mainly addressing the operational, credit, and liquidity risks as well as the efficiency of current risk-management methods. There is specific consideration concerning the differences in risk management practice between Islamic and conventional banks and the implications this may have for their performance and sustainability. In the seventh chapter, the approaches banks take to adjust their behavior after the subprime crisis are analyzed, with the goal of goal identifying the banking strategies according to their statutes, corporate governance, and risk management In the eighth and final chapter, a general concept of bank work description is presented based on several factors, including: investment strategy as in risk and risk-free assets, dynamics of deposits attraction and incomes from operational activity, and dynamics of liability payments.

Binding: Hardcover
Binding: e-Book

ISBN: 978-1-53612-837-6
ISBN: 978-1-53612-838-3

Price: $160.00
Price: $160.00


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Strategic Performance Management: New Concepts and Contemporary Trends

Editor: Marek Jabłoński (Associate Professor, WSB University Poznań, Faculty Chorzów, Poland)

Series: Management Science - Theory and Applications

Publication Date: 2017

Book Description:
The management of modern companies requires full focus on planning activities and reaching expected goals, and in particular on monitoring achievements at the levels of strategy, the business model and management style. Company efficiency and effectiveness, as the key determinants of success, need systemic solutions that will help the company succeed and survive in a specific timeframe. Strategic Performance Management is becoming increasingly popular as a result. It not only monitors specific groups of indicators which is important, but also details a strategic approach to performance evaluation, which forces managers to consider all actions from the point of view of strategy implementation. Company strategy supported by business model attributes should be conducive to the growth of company value, not only in the context of the expectations of shareholders, but also other stakeholder groups. A strategic approach to the management of company high performance integrates company strategy, the business model and management style into a coherent system that is monitored in the context of the impact of this approach on the success of companies in challenging and uncertain business conditions. Taking the above conditions into account, a scientific monograph has been prepared, combining the experience of many scientific centers from many countries in the world, dealing with the subject of Strategic Performance Management: New Concepts and Contemporary Trends. The selection of this subject is no coincidence, as nowadays both management theoreticians and practitioners are looking for such systemic solutions in the area of company performance which ensure its survival and expected growth and development in particular.

The monograph contains the following chapters, which aim to show the interdisciplinary character and importance of the issue of strategic performance management, compared to new management concepts and many individual approaches to this management problem. The monograph contains 28 chapters which deal with the issue of strategic performance management in various aspects, which proves the interdisciplinary nature of this management concept.

The achievement of this monograph is that it shows how widely the issue of strategic performance management can be examined and in what areas it may be relevant. The editor and authors hope that the theoretical and practical aspects presented will be of interest to the readers and will be an inspiration for the development of this subject not only at the scientific level, but also for practical implementation at the company level. The book should help academics develop the issue of strategic performance management; in regards to business consultants, it can be used as a source of inspiration for practical implementations and it shows managers good practices in this area.

Binding: Hardcover
Binding: e-Book

ISBN: 978-1-53612-681-5
ISBN: 978-1-53612-682-2

Price: $310.00
Price: $310.00


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Professionalism: Perspectives and Practices of the 21st Century

Editor: Tristan Geraint

Series: Business Issues, Competition and Entrepreneurship

Publication Date: 2017

Book Description:
Maryam Ashkan, PhD opens the book by discussing studio instructors’ lived experiences as they pertain to bureaucracy and negotiation, redefinition of professionalism, and means of reform, with the goal of inducing professional development in readers. Next, Joanne V. Harris examines assessors of professionalism in the medical community, attempting to gauge their understandings of said professionalism. Following this, Francine Masson, PhD and Eleanor Ross, PhD presents the challenges social media poses to professionalism due to potentially blurred boundaries. Dalel Bader and Cristobal Salinas Jr then give a review of skills necessary for employability. Finally, Tiina Peterson presents a study examining Estonian preschool teachers’ professionalism as it applies to European context in an effort to improve the teacher-training system in Estonia.

Binding: Softcover
Binding: e-Book

ISBN: 978-1-53612-736-2
ISBN: 978-1-53612-737-9

Price: $95.00
Price: $95.00


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Electronic Commerce: Technologies, Challenges and Future Prospects

Editor: Costanzo Mazzanti

Series: Banks and Banking Developments

Publication Date: 2017

Book Description:
In chapter one, Mark T. Leung, Shaotao Pan, and Minghe Sun introduce and evaluate a range of data analytic methods that are frequently implemented in e-commerce research, providing readers with important insight. Next, Emad Abdel Rahim Dahiyat opens chapter two by discussing intelligent technology and evaluating software agents’ liability when it comes to the electronic contract formation process. Lastly, Oussama Tounekti, Antonio Ruiz-Martínez, and Antonio F. Skarmeta-Gómez discuss the evolution of electronic and mobile payment systems while comparing the important properties between the two.

Binding: Hardcover
Binding: e-Book

ISBN: 978-1-53612-505-4
ISBN: 978-1-53612-522-1

Price: $160.00
Price: $160.00


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Shift Work: Impacts, Disorders and Studies

Editor: Wan He and Lili Yu

Series: Business Issues, Competition and Entrepreneurship

Publication Date: 2017

Book Description:
Shift work has been associated to several negative consequences for the workers. In general, it can be said that the effects on health, to some extent derived from the desynchronization between working hours and the circadian system, have been the most studied by the scientific community. Chapter One aims at presenting the main impacts of shift work at the family level and social life, particularly in terms of work-family conflict, marital relationships, parenting and participation in social/community life. Chapter Two reviews the main cardiovascular disorders and risk factors associated with shift work, the main mechanisms linking shift work and cardiovascular diseases, especially hypertension, cardiac arrhythmia, coronary heart disease, stroke, arterial stiffness and early arterial aging, providing a brief description of the latest studies in the area, their implications for cardiovascular prevention, clinical practice and therapy. Chapter Three intends to present and reflect on the key strategies that can be implemented in an organizational context in order to promote adaptation to shift work.

Binding: Softcover
Binding: e-Book

ISBN: 978-1-53612-460-6
ISBN: 978-1-53612-465-1

Price: $82.00
Price: $82.00


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Pensions: Global Issues, Perspectives and Challenges

Editor: Alexandra Webb

Series: Business Issues, Competition and Entrepreneurship

Publication Date: 2017

Book Description:
Understanding the strategies underlying pension investing is important because pension assets are one of the largest pools of investment assets in the world. Chapter One reports on how the widespread application of robots and artificial intelligence may dramatically reduce the number of human workers in employment, such that more people will be either unemployed or out of job market altogether. Chapter Two discuss both economic theories that predict what rational pension investors would do (normative theories) and theories that attempt to explain why individual pension participants hold the portfolios that they actually hold (positive theories). Chapter Three develops a variable annuity pension scheme in which the insureds are entitled to participate in the annual financial results of the invested funds, with an embedded option to withdraw such results during the whole contract duration, that is during both the deferment and the annuitization periods. The generic case of a pension fund that it is not sufficiently auto financed and it is thoroughly maintained with an external financing effort is considered in Chapter Four.

Binding: Softcover
Binding: e-Book

ISBN: 978-1-53612-462-0
ISBN: 978-1-53612-467-5

Price: $82.00
Price: $82.00


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Understanding Bankruptcy: Global Issues, Perspectives and Challenges

Editor: Ignatius Ekanem (Senior Lecturer in Business Management, Programme Leader BA Business Management (Innovation), Department of Management, Leadership and Organisation, Middlesex University Business School, UK)

Series: Business Issues, Competition and Entrepreneurship

Publication Date: 2017

Book Description:
The book offers a global perspective and understanding on how to handle debt, manage finances efficiently and avoid bankruptcy both in business and at a personal level.

After the trauma of the recent global financial crisis and the phenomenally higher rates of bankruptcy than there were in previous generations, this book is timely. It is believed that the rise in the level of bankruptcy is partly as a result of the escalating debt problems caused by easy availability of credit before the global financial crisis and the change in generational attitudes towards debt and partly due to poor financial management and general financial illiteracy.

The contributors to this book come from academic backgrounds within the UK, South America and Europe who have worked and researched for many years on the issues presented in this book. The book utilizes both quantitative and qualitative methodologies and presents findings from rich, developed nations as well as poor, developing nations which examine global issues, perspectives and challenges of bankruptcy. Thus, the book provides both conceptual and empirical arguments.

The book provides an invaluable contribution and insight into debt and bankruptcy, the bankruptcy process, debt management and the prediction of signs of business failure. It does this by using the latest research and leading-edge thinking both nationally and globally to explain the issues comprehensively and concisely, achieving a good balance between conceptual and practical perspectives. In this respect the book offers the reader an opportunity, through a combination of chapters, not only to acquire knowledge of bankruptcy and the bankruptcy process, but also the awareness of actions to take when faced with debt and bankruptcy.

Binding: Hardcover
Binding: e-Book

ISBN: 978-1-53612-399-9
ISBN: 978-1-53612-432-3

Price: $230.00
Price: $230.00


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Global Political Economy after the Crisis: Theoretical Perspectives and Country Experiences

Editor: Sadik Ünay (Istanbul University, Faculty of Economics, Department of Political Science and International Relations, Istanbul, Turkey)

Series: Economic Issues, Problems and Perspectives

Publication Date: 2017

Book Description:
The established structural parameters of the global political economy underwent a profound transformation following the global economic crisis which triggered a paradigmatic change in terms of both the theoretical underpinnings and practical formulations of mainstream approaches to macroeconomic management and development. Neither the industrialized nor the newly industrializing economies were immune from the tumultuous impact of the ever-deepening global crisis, as a result of which a series of non-conventional policy responses were developed and swiftly implemented by policy makers across a wide range of policy areas. Counter-cyclical fiscal policies and stimulus packages to spur dwindling growth, heterodox monetary and central banking policies to rescue financial institutions in distress, strategic trade policies to maintain international competitiveness and market share become increasingly widespread. Neo-Keynesian emergency measures almost became the global norm, rather than the exception, in most of the leading global economic powers; thereby substantially increasing the relative emphasis in the economic importance and role of the state in the post-crisis period.

Against this critical global background, this collection represents the manifestation of a brave effort by a fledgling group of political economy experts from Turkey striving to explore the nature of the multilayered structural transformations triggered by the global economic crisis in the established institutions, norms, policy patterns, and theoretical tenets of the modern global political economy. The collection contains articles that present general analyses pertaining to theoretical and practical issues pertinent to the post-crisis transformation of the global political economy; as well as interesting country case studies illuminating the positive and negative features of national experiments with crisis-management in emerging economies. The authors seek to reply to the critical question of how the global governance structures, theoretical perspectives used to legitimize them, national policy patterns, and public policy attitudes affecting crisis response strategies were influenced by the unprecedented impact of the global economic crisis.

The collection includes innovative pieces of analysis that looks at the ascendancy of multipolarity in the global system and perceptive changes on the BRICS; the shifting natures of macroeconomic management, central banking and global governance architecture through the empowerment of global platforms such as the G20; the fate of the developmental state in East Asia after the global crisis; the crisis-exit performances of emerging economic powers such as China, India, Brazil and Turkey; post-crisis methods of economic adjustment across East Asia in Japan, China and Korea; the potential of new metropoles such as Shanghai to emerge as international financial centers; the dynamics influencing the level of gold reserves held by central banks; changes in Cuba along with the world economy; and energy security in the Persian Gulf.

This book carries the promise of offering the readers a fresh and insightful analysis on both the theoretical and practical manifestations of the ongoing structural transformation in the global system from an inclusive international political economy (IPE) perspective that liberally draws from the disciplines of political science, economics, history, international relations and sociology. As such, it will attract the attention of scholars, academics and intellectuals contemplating the future trajectory of the global political economy after the crisis; as well as policy makers and practitioners focusing on the “global shift” towards emerging economies.

Binding: Hardcover
Binding: e-Book

ISBN: 978-1-53612-290-9
ISBN: 978-1-53612-315-9

Price: $230.00
Price: $230.00


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Corporate Social Responsibility: Applications of Good Practices and Malpractices in Tourism and the Hospitality Industry in the Developing World

Editor: Christina Koutra (Business School, New York Institute of Technology (NYIT), Abu Dhabi, Campus, United Arab Emirates)

Series: Hospitality, Tourism and Marketing Studies

Publication Date: 2017

Book Description:
In a dynamic and constantly changing external environment, Corporate Social Responsibility (CSR) in the tourism and hospitality industry is paramount for assuring a balance among shareholders and internal/external stakeholders, with the environment being inclusive. CSR has different forms and dimensions, and its application more often than not, is content specific; that is, politics, economy, society, culture, technology, environment, and law are taken into consideration. This makes its application not only difficult, but also gives leeway to many companies to take advantage of unique local environments and conditions, especially in the developing world. This book aims to portray paradigms of CSR practices in developing countries in an effort to depict good practices and highlight examples of malpractice.

The book consists of seven chapters discussing applications of CSR in four different continents, namely South America, North America, Africa and Asia. The countries where tourism and hospitality cases were investigated are: Peru, Brazil, Cape Verde, the Caribbean (Latin America/North America), Malawi, India and Bangladesh.

Binding: Hardcover
Binding: e-Book

ISBN: 978-1-53612-289-3
ISBN: 978-1-53612-310-4

Price: $195.00
Price: $195.00


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Advances in Business and Management. Volume 13

Editor: William D. Nelson

Series: Advances in Business and Management

Publication Date: 2017

Book Description:
In this book, Chapter One shows the new challenges for managers in relation to the management of operations permeate aspects of development and/or aggregation of services, stronger link with market strategies, flexible and cost competitive systems, intensive information technology and automation. In Chapter Two, the authors show the methodological process to the identification and the verification of the critical success factors of the TCU’s survey variables by means of statistical analysis. Chapter Three argues that against the background of hyper-complexity the usefulness of all mainstream approaches of change management has to be scrutinized. Chapter Four is focused on a theoretical framework motivated by the influence of TMT composition on strategic change and firm performance. Chapter Five examines the importance and the implementation of critical success factors (CSFs) of quality management systems (QMSs). Chapter Six presents the concepts of critical success factors of projects and their applications in various sectors.

Binding: Hardcover
Binding: e-Book

ISBN: 978-1-53612-306-7
ISBN: 978-1-53612-317-3

Price: $250.00
Price: $250.00


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Negotiations: Insights, Strategies and Outcomes

Editor: Kathleen M. Johnson

Series: Business Issues, Competition and Entrepreneurship

Publication Date: 2017

Book Description:
Chapter One addresses six psychic characteristics in order to gain insights about the psychology of collaborative negotiators: 1) making contact with oneself, 2) connecting to others, 3) reality perspective, 4) understanding and expressing emotions, 5) balanced narcissism, and 6) change process. Chapter Two summarizes what is currently known through empirical evidence about job offer and compensation negotiations, and presents a research strategy to guide empirical investigations of compensation and job offer negotiations. In Chapter Three, the authors focus on the negotiation over continuous issues and investigate the jointly Improving Direction Method (IDM). This method is well known both for its generality, since many other negotiation protocols can be considered as a particular subclass of it, and for its theoretical Pareto efficiency. In addition, it is easy to implement, and this makes IDM a very good candidate for an automated negotiation support system.

Binding: Softcover
Binding: e-Book

ISBN: 978-1-53611-953-4
ISBN: 978-1-53611-973-2

Price: $82.00
Price: $82.00


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Advances in Business and Management. Volume 12

Editor: William D. Nelson

Series: Advances in Business and Management

Publication Date: 2017

Book Description:
Using a classification of production related organizations, Chapter One proposes a historical sketch of the growing popularity of project management (PM) within businesses and accounts for this popularity by characterizing PM as a distinct set of elements among components making up a firm. Chapter Two examines the possible two-way link between corporate social responsibility (CSR) and earnings management (EM) corporate strategies, and whether there are any corporate governance differences at the international level in this respect. Chapter Three analyzes design management (DM), design concepts and design thinking (DT) for promoting socially responsible solutions. The chapter provides a deeper understanding of DT, ascertains its meaning and characteristics, determines gaps among different DM approaches, design concepts and DT in the context of social responsibility and reveals why and how DT helps us to deal with complex problems regarding social responsibility. Chapter Four focuses on how businesses can improve health and working conditions for their employees. Using results from a 2016 NPR/Robert Wood Johnson Foundation/Harvard T.H. Chan School of Public Health survey of 1601 workers nationwide in the U.S., the chapter represents one of the broadest examinations of how workers see health in their workplace experiences. Chapter Five examines the challenges and opportunities in public-private partnerships (PPP) for housing the low-income urban residents in Nigeria. The chapter relies on a systematic review of research literature and empirical data derived from oral interviews with 27 experts in nine PPP housing projects in Nigeria to achieve its goal. Chapter six deals with an analysis of standards for usury thresholds in Italy. The authors’ work consists of a close examination on Italian Legislative Decree 70/11 that has modified the aforementioned standards. Chapter Seven discusses the influence of the accounting value of conservatism, proposed by Gray (1988) as part of the cultural relevance theory. The possession of derivative financial instruments (DFI) was used as proxy to define it. This chapter concludes the book by assessing the existence of the explanatory variables of this accounting value, such as regional groups, firm level controls and qualitative characteristics.

Binding: Hardcover
Binding: e-Book

ISBN: 978-1-53611-910-7
ISBN: 978-1-53611-930-5

Price: $250.00
Price: $250.00


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Corporate Sustainability: The New Pillar of the Circular Economy

Editors: Susana Garrido Azevedo and João Carlos O. Matias (Associated Professor, University of Beira Interior, Portugal,

Series: Business Issues, Competition and Entrepreneurship

Publication Date: 2017

Book Description:
The current logic of the market economy consists of extracting, producing, consuming and discarding. The efforts made to reduce the negative environmental impacts and promote recycling are not sufficient to offset the undesirable effects of this system described as "take, make and dispose”. However, this linear approach to production and consumption, which prioritizes economic goals at the expense of environmental and social goals, has reached its physical limit. The negative effects caused by this model threaten not only the stability of economies, but also the integrity of ecosystems, which are essential for human survival.

More than ever, companies are pressured to adopt more sustainable models derived from the intensification of certain trends, such as: the increasing dependence on fossil fuels; the poor management of natural resources; climate change, which is caused mainly by the increasing emissions of greenhouse gases; and the competitiveness featured by an ever expanding global market. These trends are in line with the European 2020 Strategy, which sets out a number of objectives designed to ensure within this time-frame a change in current models regarding the impact on natural capital. The circular economy defends the same principles of sustainability, and both share the same concerns. The circular economy aims to eradicate waste not just from manufacturing processes, but systematically throughout the life cycles and uses of products, and their components contributing to make organizations and the economy more sustainable. This book presents a scientific perspective about sustainability and the circular economy, describing different approaches, focusing on different sectors and exploring various methodologies.

Welcome to the world of the circular economy and sustainability.

Binding: Hardcover
Binding: e-Book

ISBN: 978-1-53610-730-2
ISBN: 978-1-53610-731-9

Price: $95.00
Price: $95.00


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Competitive Advantage: Strategies, Management and Performance

Editors: Cam Caldwell, Ph.D. and Verl Anderson (Alexandria, USA,)

Series: Business Issues, Competition and Entrepreneurship

Publication Date: 2017

Book Description:
As firms struggle in the modern era to achieve financial success, many recognize that a global economy has made their task more challenging than ever before. Universal access to the latest information and the ability to duplicate technological capabilities make it difficult for firms to sustain previously existing competitive advantages.

Business leaders understand that the challenges that they face require a new and much more behavioral approach to managing their companies than has been successful in the past. In this volume, we address the quest for success in a world where innovation and constant change threaten the status quo.

Today’s successful leaders recognize the importance of creating organizational cultures that build trust, treat employees as valued partners, and provide those employees with the resources to constantly learn.

Emphasizing a value-based and behavioral approach to managing employees, many of the chapters of this book address the importance of a strategic approach that is committed to both organizational excellence and the best interests of a company’s employees.

Nearly eighty years ago, Chester Barnard emphasized that successful organizations both pursue a worthy purpose that benefits society and strive to satisfy the individual needs of its membership. This volume endorses the importance that successful organizations today are committed to values that inspire others, work for the best interests of the global community, and demonstrate a commitment to constant improvement.

The theme of this volume is that competitive advantage can best be achieved by leaders and companies that are constantly learning, looking for more effective and efficient ways to assist customers, and those who are dedicated to innovation and the pursuit of excellence.

Binding: Hardcover
Binding: e-Book

ISBN: 978-1-53612-205-3
ISBN: 978-1-53612-225-1

Price: $160.00
Price: $160.00